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Returns and Exchanges

Love it, or pass it on.

When possible, according to state and local law, your returned product will be donated via a network of nationwide charities that accepts it and will pass it on to someone in need. You get a refund, the product gets a second chance at love, and someone who really needs it gets some comfort in their life.
If you don’t absolutely love it, return it.

Product Return Form

Please complete this form to submit your return request.
Best of all! - There are no fees deducted for returns,
so you will receive back 100% of the purchase price of your Layla product.*

*AK, HI, and Canada shipping fees are non-refundable.
Please read the information below as to what to expect once you initiate your return.

Product Trial Period Return Policy
Memory Foam Mattress Minimum: 4 Weeks
Maximum: 120 Nights

General: Return window opens 4 weeks after delivery to allow for proper time to adequately try the product in your home. Returns may be initiated up to 120 nights after delivery of the product.

Unopened Box: We'll either schedule a pick up, or we will provide you with a return shipping label that you would simply tape to the box and send out at your nearest FedEx location.

Opened Box: We'll either schedule a pick up, or ask you to donate.

The Essential by Layla
Hybrid Mattress
Mattress Topper  Minimum: 2 Weeks
Maximum: 30 Nights

General: Return window opens 2 weeks after delivery to allow for proper time to adequately try the product in your home. Returns may be initiated up to 30 nights after delivery of the product.

Unopened Box: We'll either schedule a pick up, or we will provide you with a return shipping label that you would simply tape to the box and send out at your nearest FedEx location.

Opened Box: We'll either schedule a pick up, or ask you to donate.

Kapok Pillow
Memory Foam Pillow
Bamboo Sheets
Down-Alternative Comforter
Weighted Blanket
Bed Frame
Foundation
Platform Bed
(Discontinued)
Adjustable Base
Mattress Protectors
Pet Bed
Flash DealFLASH DEAL Flash Deal sale items are not eligible for trial or returns. All sales are final.

Returns & Exchanges FAQ

We're glad you asked. There are two main reasons why Layla® beats the competition. First, Layla® is flippable. Because there are two different firmness levels on either side of the mattress, it's like getting 2 beds in 1. And second, Copper Gel infusion is amazing and gives you a mattress that is cooler, cleaner, and more supportive. We also use high quality foam and fabric in the Layla® Mattress, so you're getting more for your money and a mattress that's built to withstand years of nighttime activities.

Typically, the answer is yes. But keep in mind that an improper or worn out base or placing your mattress directly on the floor will impact the feel of the mattress significantly. Box springs are great if they are not worn or sagging. Slatted bases are fantastic as long as the slats are no more than 3” apart. And Layla® conforms perfectly to adjustable bases. If you have any questions about your base, check out all of the mattress bases and foundations Layla® offers, or feel free to start up a chat and ask us anything you want.

If you're not satisfied with the mattress for any reason, simply fill out the form on laylasleep.com/returns with your order number and the reason for your return. We'll then arrange for you to donate your gently used mattress to a local charity. Snap a picture of the donation receipt and send it to us. Once we receive the donation receipt, we will refund you in full. There are no fees deducted from your refund and you will receive 100% of your money back. Shipping fees to Canada, Hawaii, and Alaska are non-refundable, but hey, if you live in such a cool place we're sure you'll see the glass as half full.

We offer an unprecedented lifetime warranty on all materials and workmanship. Why? Because we built your mattress to last. The warranty covers sagging of more than 1”, loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is non-transferable, so second hand Layla's, black market Layla's, and mysterious hand me downs are not covered.

Once you place your order, we get right to work on crafting your mattress which typically will take 1-3 business days. Once shipped, it will take anywhere from 2-5 business days to land at your doorstep, depending on where you are.

Need assistance?

We’re here to help. Get in touch and we’re happy to assist with whatever you need

Layla Mattresses

On Sale!
$200 OFF + 2 Free Pillows!
Hybrid Mattress

Our award-winning hybrid. Copper infused with flippable firmness.

$150 OFF + 2 Free Pillows!
Memory Foam Mattress

Our most popular mattress. Copper infused with flippable firmness.

$150 OFF + 2 Free Pillows!
Essential by Layla

The best entry level mattress you’ll find at this price point.

Layla Mattress Bases

$300 - $600 OFF
Adjustable Base Plus

Motorized, remote controlled, massage.

$25 OFF
Mattress Foundation

Slatted deck, no legs

$75 OFF
Foundation & Bed Frame

Looks great, extremely solid and durable.

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Premium Sleep Accessories

On Sale!
Render of a folded bamboo sheet set
Previously:$60Now: $120 OFFBamboo Sheet Set
Soft, supple, and luxurious
Render of two kapok pillows stacked
BOGO 50% OFF!Kapok Pillow
The only pillow you’ll ever need
Render of a folded gray comforter
Up to 40% OFF FLASH DEAL!Comforter
Light, lofty, down alternative