Product Return Form
so you will receive back 100% of the purchase price of your Layla product.*
*AK, HI, and Canada shipping fees are non-refundable.
Please read the information below as to what to expect once you initiate your return.
| Product | Trial Period | Return Policy |
|---|---|---|
| Memory Foam Mattress | Minimum: 4 Weeks Maximum: 120 Nights | General: Return window opens 4 weeks after delivery to allow for proper time to adequately try the product in your home. Returns may be initiated up to 120 nights after delivery of the product. Unopened Box: We'll either schedule a pick up, or we will provide you with a return shipping label that you would simply tape to the box and send out at your nearest FedEx location. Opened Box: We'll either schedule a pick up, or ask you to donate. |
| The Essential by Layla | ||
| Hybrid Mattress | ||
| Mattress Topper | Minimum: 2 Weeks Maximum: 30 Nights | General: Return window opens 2 weeks after delivery to allow for proper time to adequately try the product in your home. Returns may be initiated up to 30 nights after delivery of the product. Unopened Box: We'll either schedule a pick up, or we will provide you with a return shipping label that you would simply tape to the box and send out at your nearest FedEx location. Opened Box: We'll either schedule a pick up, or ask you to donate. |
| Kapok Pillow | ||
| Memory Foam Pillow | ||
| Bamboo Sheets | ||
| Down-Alternative Comforter | ||
| Weighted Blanket | ||
| Bed Frame | ||
| Foundation | ||
| Platform Bed (Discontinued) | ||
| Adjustable Base | ||
| Mattress Protectors | ||
| Pet Bed |
Returns & Exchanges FAQ
We're glad you asked. There are two main reasons why Layla® beats the competition. First, Layla® is flippable. Because there are two different firmness levels on either side of the mattress, it's like getting 2 beds in 1. And second, Copper Gel infusion is amazing and gives you a mattress that is cooler, cleaner, and more supportive. We also use high quality foam and fabric in the Layla® Mattress, so you're getting more for your money and a mattress that's built to withstand years of nighttime activities.
Typically, the answer is yes. But keep in mind that an improper or worn out base or placing your mattress directly on the floor will impact the feel of the mattress significantly. Box springs are great if they are not worn or sagging. Slatted bases are fantastic as long as the slats are no more than 3” apart. And Layla® conforms perfectly to adjustable bases. If you have any questions about your base, check out all of the mattress bases and foundations Layla® offers, or feel free to start up a chat and ask us anything you want.
If you're not satisfied with the mattress for any reason, simply fill out the form on laylasleep.com/returns with your order number and the reason for your return. We'll then arrange for you to donate your gently used mattress to a local charity. Snap a picture of the donation receipt and send it to us. Once we receive the donation receipt, we will refund you in full. There are no fees deducted from your refund and you will receive 100% of your money back. Shipping fees to Canada, Hawaii, and Alaska are non-refundable, but hey, if you live in such a cool place we're sure you'll see the glass as half full.
We offer an unprecedented lifetime warranty on all materials and workmanship. Why? Because we built your mattress to last. The warranty covers sagging of more than 1”, loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is non-transferable, so second hand Layla's, black market Layla's, and mysterious hand me downs are not covered.
Once you place your order, we get right to work on crafting your mattress which typically will take 1-3 business days. Once shipped, it will take anywhere from 2-5 business days to land at your doorstep, depending on where you are.
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Layla Mattresses
Our award-winning hybrid. Copper infused with flippable firmness.
Our most popular mattress. Copper infused with flippable firmness.
The best entry level mattress you’ll find at this price point.
Layla Mattress Bases
Motorized, remote controlled, massage.
Looks great, extremely solid and durable.
Buy now, pay over time.
No late fees
Won’t harm your credit score to apply







